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What Governs Your Account and Your Rights

This page sets out the legal terms that apply when you use l99 — covering how your account operates, what data we hold, how we handle disputes, and where access is permitted under local law.

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l99 What Governs Your Account and Your Rights
DATA & ACCOUNT SECURITY

How We Handle Your Data and Account Access

Your account security and the handling of your personal data are governed by the terms you accepted at registration. We use SSL encryption across all account pages and payment flows — whether you are depositing via Boost or checking your withdrawal history after a GrabPay cashout. Data is retained for the period required under our operating obligations, after which it is either deleted or anonymised. You can request a copy of the data we hold or ask for corrections through live chat or email.

Cookie Policy

We use session and functional cookies to keep your account logged in and your lobby preferences saved. You can manage cookie settings from your browser at any time without losing your account.

Data Retention

Transaction records — including Touch 'n Go eWallet deposits and DuitNow withdrawals — are kept for the period our obligations require. After that window, data is purged on a scheduled basis.

Account Security

Every login triggers an OTP verification to the mobile number on your account. If you suspect unauthorised access, freeze your account immediately via the settings page and contact live chat.

Requesting Changes

To correct your registered details or submit a data deletion request, log in and go to account settings, or send us a signed written request by email with your account ID included.

LEGAL CONTACT PATHS

How to Reach Us on a Legal Matter

If you have a question about your rights, a data access request, or a dispute over an account decision, there are three direct ways to reach the team. We aim to acknowledge legal and account queries within one business day. Players in Kuala Lumpur and across Malaysia can use any of the channels below — no post, no fax, no waiting on hold.

Team online

Live Chat

Open the chat widget from any page inside the lobby. State that your query is a legal or account matter and our team will route it correctly without delay.

Email Support

Send your request to our support address with your registered account details. Data access and deletion requests submitted by email are logged with a reference number.

Account Help Centre

Log in, go to your account settings, and use the Help section to submit a formal query. This path timestamps your submission and creates an internal case record.

Common Questions About Your Rights and Our Terms

These are the questions we receive most often about the legal side of your account — jurisdiction, data access, cookies, account closure, and dispute handling. If your question is not here, live chat is the fastest route to a direct answer.

These terms apply where local law permits access to l99. If you are in Malaysia and accessing the platform through a supported method, these terms govern your account and all transactions made on it.

Yes. Submit a data access request through live chat or email with your registered account ID. We will compile and send your data within the timeframe our obligations set out.

Log in, go to the Help section in your account settings, and submit a dispute with your transaction reference. For urgent matters — such as a blocked GrabPay or Boost withdrawal — use live chat for a faster response.

Transaction and account records are retained for the period required under our data obligations, even after closure. Once that period ends, records are deleted or anonymised according to our standard retention schedule.

Terms are updated when our operating conditions change. The version on this page at the time of your session is binding. We recommend checking this page if you have not visited in several months.

Functional cookies keep your session active and save lobby preferences. Turning them off via your browser may affect how pages load but will not affect your account balance or transaction history.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.