Reference

What You Agree To When You Use l99

These terms set out the rules that apply to your l99 account — from how you fund your wallet using Touch 'n Go eWallet, Boost or GrabPay, to how we handle withdrawals and account access.

Applies to all l99 accountsCovers Touch 'n Go eWallet, Boost, GrabPayMalaysia access where law permitsWallet and withdrawal rules includedContact us if anything is unclear

Explore the Lobby Read FAQ

HOW WE OPERATE

Our Commitments Under These Terms

These terms are not a one-way document. They set out what we expect from you, but they also bind us. Here is how we hold ourselves to the same standard — across data handling, account security, payment processing and how you can request changes to your account record.

Account Data Handling

We collect only the data needed to run your account — identity verification, transaction history and contact details. We do not share this data with third parties outside of what payment processing requires.

Payment Record Retention

Every deposit and withdrawal through Touch 'n Go eWallet, Boost, GrabPay or FPX is logged against your account. You can request a transaction statement through the Help Centre at any time.

Account Security Practices

Your account is protected by OTP verification on login and on withdrawal requests. If we detect unusual access — a new device or an unfamiliar location — we pause the session and ask you to re-verify before proceeding.

Requesting Account Changes

To update your registered contact details or request a data correction, contact support via live chat or email. We will process verified change requests within the timeline set in our account policy.

POLICY CONTACT

Reach Us About These Terms

If a clause is unclear or you want to raise a concern about how these terms have been applied to your account, our support team can help. Reach us through any of the channels below — we will respond to terms-related queries with a written reference you can keep for your records.

Team online

Live Chat

Start a live chat session from inside your l99 account. For terms queries, have your account ID ready so we can pull up the relevant transaction or account event.

Email Support

Send a detailed written query to our support address. Email is the right channel for formal terms disputes — you will receive a written reply you can reference later.

Account Help Centre

Log in to your account and head to the Help Centre section. Common terms questions — covering wallet credits, withdrawal holds and account reviews — are answered there.

How These Terms Apply to Your Account

l99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening and using your l99 account, you confirm that you have read and accepted these terms in full. They govern everything: how your account wallet is credited when you deposit via Touch 'n Go eWallet, Boost or GrabPay; how withdrawal requests are verified before funds

1
leave your wallet; how we process DuitNow and FPX transfers; and what happens when an account is flagged for review. We may update these terms from time to time. When we do, we will notify you through your registered account contact. Continued use after a change
2
takes effect means you accept the updated terms. If you do not accept a change, you can close your account and request any eligible balance be returned through the payment method you last used. These terms do not override any applicable law in Malaysia — where
3
local law sets a stricter standard, that standard applies. Any access or eligibility question is always subject to local law in your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, how payments are treated under these terms, and what to do if something does not look right on your account.

They take effect the moment you complete account registration. Using any feature — including depositing via Touch 'n Go eWallet or Boost — confirms you have accepted the current version of these terms.

We can update these terms and will notify you through your registered account contact. If you continue using the account after the change date, that counts as acceptance. You may close your account if you do not agree.

An account under review may have wallet actions paused temporarily. Once the review is complete, any eligible balance is returned to the payment method you last used — GrabPay, DuitNow or whichever rail you deposited with.

Email our support team with your account ID and the specific clause you believe was misapplied. We will respond in writing. Players in Kuala Lumpur and elsewhere in Malaysia have the same process available to them.

Yes. These terms apply to all funding and withdrawal methods on your account — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX and Maybank2u are all governed by the same wallet and transaction rules.

Only where payment processing requires it — for example, to verify a GrabPay or FPX transaction. We do not sell your data or share it for marketing purposes outside of l99.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBasketball Sportsbook Gamesl99 Casino

What You Agree To When You Use l99

Our Commitments Under These Terms

Account Data Handling

Payment Record Retention

Account Security Practices

Requesting Account Changes

Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Common Questions About These Terms

01 When do these terms take effect on my account?

02 Can l99 change these terms without asking me first?

03 What happens to my wallet balance if my account is suspended?

04 How do I raise a formal dispute about how a term was applied?

05 Do these terms cover all payment methods, including FPX and Maybank2u?

06 Is my personal data shared with anyone under these terms?

Terms & Conditions

Related pages

Related pages